During stay

During stay

The contract is signed but I want to share it with a partner/friend, what should I do?
In the case that you want a partner/friend to live with you, email us at support@renthia.com. We will contact the landlord and if landlord agrees, we can ...
Fri, 15 Mar, 2019 at 10:29 AM
I have lost my keys, what to do?
Renthia is not responsible for lost keys. If this happens, you as a tenant will be charged for lock change and new keys.  
Fri, 15 Mar, 2019 at 10:30 AM
The inventory list not in accordance with what exists in the property?
The inventory list is very important and needs to be correct. If there is something valuable in the property which is not included in the inventory list a...
Tue, 19 Mar, 2019 at 12:57 PM
More damages than noted in inspection list?
If you as a tenant notice more damages in the property than noted in the inspection list, it is important that you let us know via support@renthia.com wi...
Fri, 15 Mar, 2019 at 10:35 AM
How do I terminate a contract?
You need to E-mail your termination request to support@renthia.com. We will thereafter E-mail a confirmation of the cancellation to all parties. The notic...
Fri, 15 Mar, 2019 at 10:40 AM
What do I need to set up electricity?
To set up electricity in an apartment, you need a facility ID.  
Fri, 15 Mar, 2019 at 10:41 AM
It is cold in the property, what should I do?
E-mail support@renthia.com and we will contact the landlord to solve the issue.  
Fri, 15 Mar, 2019 at 10:41 AM
The washing machine is not working, what should I do?
In case any machines such as washing machine, dryer, microwave, fridge, freezer, TV or other furniture has defaults, E-mail support@renthia.com and we will ...
Fri, 15 Mar, 2019 at 10:43 AM
I need real-time assistance?
At the moment, Renthia offers support via E-mail and Live chat.  E-mail: support@renthia.com We get back to you within 24 hours from Monday - Friday ...
Tue, 19 Mar, 2019 at 4:06 PM
What happens if I moved into a property and I don’t like it?
At any point in time, you can terminate the contract according to local notice period stated in the agreement. However if you simply just don't like t...
Tue, 19 Mar, 2019 at 4:11 PM